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Operations

Customer Support Agent

Support customers across travel, packaging and client accounts.

Lahore, PakistanFull timeRotating, UK and US hours

About the role

You will be the first point of contact for customers when they need assistance, from a flight change the night before departure to a packaging order required ahead of a product launch.

What you will do

  • Answer inbound calls, emails and live chat within service level targets
  • Resolve booking and order issues, escalating where needed
  • Keep accurate records of every customer interaction
  • Work rotating shifts covering UK and US business hours

What we need from you

  • Clear spoken and written English
  • Calm under pressure, with a patient and courteous manner
  • Available for rotating shift work

Helpful, not essential

  • Contact centre experience
  • CRM or helpdesk software familiarity

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